Director, Client Success

Full Time / Remote

Dumbstruck stands at the forefront of emotion analytics, employing cutting-edge AI-powered facial coding technology to quantify the profound emotional and behavioral effects of video advertisements on consumers. Partnering with top-tier global brands and advertising agencies, we empower them with the insights needed to craft informed, impactful media and creative strategies, drastically improving advertising effectiveness.

As the Director Client Success, you will serve as the day-to-day liaison between your Enterprise clients and Dumbstruck. The DCS is accountable for client satisfaction and retention, consistently delivering the value of Dumbstruck for each client engagement. The DCS works in partnership with Operations and Emotion Analytics teams to drive meaningful success for your clients.

If you're passionate about the burgeoning field of emotion analytics and eager to drive growth in a fast-paced AI company, we invite you to join our team and make your mark.

Job Responsibilities:

Strategic Client Engagement:

  • Successfully onboard clients to the platform, delivering value in a timely and effective manner.

  • Lead high-level interactions with clients to understand project objectives, providing strategic guidance and thought leadership to drive impactful outcomes.

  • Leverage deep measurement domain expertise to advise, recommend, and see customer use cases to value as part of the delivery team.

  • Lead projects involving complex work streams and cross-functional collaboration (internally and externally)

  • Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations.

Qualifications and Skills:

  • 5+ years in managing enterprise clients, with a successful track record of working with global clients delivering superb client service and achieving goals

  • Exceptional verbal and written communication skills, with a proven track record of effectively conveying technical information and strategic recommendations to diverse stakeholders, including senior executives and clients

  • Proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy)

  • Experience working at product/technology company

  • Strategic Vision and Innovation: Strong strategic thinking and problem-solving abilities, with a passion for driving innovation and staying ahead of industry trends in emotion analytics and advertising effectiveness measurement.

Benefits:

  • Medical/Dental Insurance
  • Unlimited PTO
  • Flexible work setting: Work from home/office

Please email resume and cover letter to jobs@dumbstruck.com